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Shipping Terms & Conditions

Order Processing

All orders are processed within 1–3 business days after payment has been received and cleared. Orders placed on weekends or public holidays will be processed on the next business day.

We take care to ensure all parts are securely packaged to prevent damage during transit.

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Shipping Methods

We use trusted courier and freight services depending on the size and weight of the item, including:

  • Standard courier delivery (small to medium items)

  • Freight carriers (large or heavy items such as engines, panels, or gearboxes)

Shipping method is selected based on the safest and most cost-effective option.

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Shipping Locations

We currently ship:

  • Nationwide across New Zealand

  • International shipping may be available upon request (please contact us before purchasing)
     

Delivery Timeframes

Estimated delivery times:

  • North Island: 2–3 business days

  • South Island: 3–5 business days

  • Rural addresses: allow an additional 2–3 days

Please note: delivery times are estimates and may vary due to courier delays or unforeseen circumstances.

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Tracking Information

Once your order has been shipped, you will receive a tracking number (if applicable) so you can monitor your delivery.

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Freight & Large Item Deliveries

For large or heavy items:

  • Delivery may be to a commercial address or nearest depot

  • A forklift or assistance may be required for unloading

  • Additional charges may apply for residential delivery or special handling

We will contact you if needed before dispatch.

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Shipping Costs

Shipping costs are calculated:

  • At checkout, or

  • Provided via quote for large/heavy items

If the actual shipping cost differs significantly, we will contact you before sending.

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Damaged or Lost Items

If your item arrives damaged:

  1. Contact us within 48 hours of delivery

  2. Provide photos of the item and packaging

We will work with the courier to resolve the issue.

We are not responsible for delays, loss, or damage caused by third-party carriers, but we will assist wherever possible.

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Returns & Shipping

If a return is approved:

  • The buyer is responsible for return shipping costs unless the item is faulty or incorrect

  • Items must be returned in the same condition as received

  • Please see returns policy page
     

Contact Us

If you have any questions about shipping, please contact us:

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